According to Bain consultant Fred Reichhold, a pioneer in the field of customer loyalty, one of the easiest ways to predict the success of a business is to ask customers this simple question: “How likely is it that you would recommend us to a friend or colleague?” Curious how SullivanPerkins would rate, we posed this question to the recipients of our annual Summer T-shirt. Average score? 9.3 out of 10. We love you, too.