08.16.10

 

SullivanPerkins completed website and blog development for Austin-based lawyer Phong Phan. One recent morning we received the following unsolicited email from him, praising Sam Toerper (interactive), Rob Wernersbach (project manager), and David Braddock (design). We have to admit, it phelt pretty good:

 

“Over the course of the last few weeks, I have interacted almost daily with Sam and Rob as they were the front people on my firm’s website and blog project. I am sure there were many others behind the scenes including David. I am writing to let you know that I am overwhelmed with my experience with SP and especially your employees, the people that make up SP. The process has been amazing and I cannot express to you how impressed I am with SP and those that make up the SP name and brand.

“(T)hey treated me and my staff as if I were your only client and treated me such as if I were a Fortune 500 Company rather than a small law firm with only a handful of employees. The attention, the responsiveness and the ability to listen and then come back and put into place our suggestions were fantastic. There are probably at least two dozen other superlatives that could be used to describe my experience with your team and I am grateful to you that you saw fit in employing such dedicated and talented staff.

“Finally, I don’t know how you do it, but in my experience with SP, you always seem to deliver more than what a client expects or what a client pays for. In today’s age and economy, that is not overlooked and deeply appreciated.

“I cannot express to you, Rob, David, and all else behind the scenes at SP that made this possible my deep appreciation for the job you have done. I am truly indebted to your patience and your expertise. In the end, the finished work product speaks volumes and I am extremely delighted and pleased. Thank you sincerely!”